Return & Exchange Policy

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At Luxotica Fragrance, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

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1. Eligibility for Returns

• Returns must be requested within 3 days of delivery/purchase.
• The product must be unused, unopened, and in its original packaging.
• Items must be returned in the same condition as received.
• A valid Order ID or proof of purchase is required.

Returns that do not meet the above criteria may not be approved.

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2. Exchange Policy

• Exchanges can be requested within 3 days of purchase.
• The item must be unused and in original condition.
• Original packaging, seals, and labels must be intact.
• Exchanges are subject to stock availability.

If the requested product is unavailable, you may choose an alternative product or opt for a refund (if eligible).

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3. How to Initiate a Return or Exchange

1. Log in to your account on our website.
2. Go to your Order History.
3. Select the item and raise a return or exchange request.
4. Our support team will guide you through the next steps.

Alternatively, you may contact us at:
Email: support@luxoticafragrance.com

Please do not send products back without prior approval from our support team.

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4. Refund Policy

• Returned products will be inspected upon receipt.
• If approved, refunds will be processed within a few business days.
• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

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5. Shipping Costs

• Customers are responsible for return shipping costs.
• Shipping charges are non-refundable.
• If the product received is damaged, defective, or incorrect, Luxotica Fragrance will cover return shipping charges.

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6. Damaged or Incorrect Items

• Contact us within 24 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or refund after verification.

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7. Non-Returnable Items

For hygiene and safety reasons, fragrance products that have been opened, used, or unsealed are not eligible for return.

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8. Contact Information

If you have any questions regarding returns or exchanges, please contact us at:

Email: support@luxoticafragrance.com

Thank you for shopping with Luxotica Fragrance.